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2024 - Present
Application Support Specialist
Vumatel
Johannesburg, South Africa
I provide dedicated application and software support by assisting ISPs with integration issues, ensuring all customer service issues are resolved promptly and efficiently, escalating complex technical issues to the development team where required, and mentoring and training fellow APS members to strengthen overall team capability and service delivery.
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2016 - 2018
Data Analytics / IT Support Intern
Ismail and Dahya Attorneys
Johannesburg, South Africa
Since February 2024, I have been working as a Data Analytics / IT Support Intern at Ismail and Dahya Attorney's in Randburg, Johannesburg, where I troubleshoot and resolve IT issues across systems including Swordfish and Excalibur, manage user access permissions and credentials, collect and analyze data to identify patterns, trends, and insights using Power BI and Microsoft Excel, and manage the Eagle Guard security and tracking system.
Feb 2024 - July 2024
Data Analytics / IT Support Intern
about me
Making technology work seamlessly for people.
I am a dedicated Software Support Specialist passionate about turning technical challenges into streamlined solutions. With expertise in systems analysis, programming, and project management, I help businesses achieve their strategic goals through reliable, user-focused support. Known for being dependable, resourceful, and quick to learn, I bring persistence and commitment to every team and every problem I take on.
phone
+27 60 950 4805
tbk.sewnandan@gmail.com
